Monday - Friday9pm - 6amOffice operation time, customer can visit to our office
Saturday - SundayClosedCustomer can contact us via email email@example.com or call +6011-2885 1866 (Ms. Goh)
Your MASSA COLLECTIONS watch is warranted to the original consumer only, for 1 full year to be free from defects in materials and workmanship under normal use.
This warranty excludes the battery, wear to the case and strap.
Our obligation and options under this warranty are limited solely to replacing the watch with the same style of compatible value to the extent that we, at our sole discretion,
consider that is not practicable to repair the watch.
THE MASSA COLLECTIONS INTERNATIONAL WARRANTY DOES NOT COVER
RETURN & REFUND
Returned item without notification will not be accepted. Please note that discounted items will not be accepted for return / exchange unless the item is confirmed to be manufacturing defective. The product you return must be in new, unused, and unworn condition with all the original packaging. To be eligible for a return or exchange, kindly see the following:
Upon returning your item to us, please email to firstname.lastname@example.org with the following information:-
Your Full Name (as per invoice / receipt)
Once we have received your request, we will reply you within 1-3 working days for further instructions. Please email us
Failure to email us may result in delaying of the processing of your request.Exchanges must be done within a 20 days window for international buyer and 10 days window for domestic buyer. Postage in the event of a return is to be bear by the buyer.
Exchange should be sent to the following address along with proof of purchase. (Returns without proof of purchase will not be entertained)
Level 3, No.2, Jalan Kenari 10, 47100 Bandar Puchong Jaya Selangor Darul Ehsan, Malaysia.
Attn to Cullyn (03-80754863)